Warranty

Mobile Ninja ensures the quality of repairs, parts used in the services, and any replacement device under this agreement with a one-year Limited Warranty from the date the services are concluded, bound by the stipulations and exclusions highlighted below:

• A. Limited Warranty Exclusions:

  • Not applicable to devices exposed to liquids or moisture beyond the manufacturer's recommended usage, regardless of repair attempts for such damages.

  • Excludes coverage for devices experiencing abuse, misuse, or damage from external forces, acts of God, natural degradation not affecting intended use, battery leaks, or damages resulting from leaks.

  • Does not cover defects induced by your actions like mishandling, operation beyond design limits, unauthorized repairs or modifications.

  • Null if the device shows signs of tampering or damage from corrosion, excess electrical current, heat, or vibration, and other conditions beyond our control.

  • Limited to specific software services: factory restores, backups, jailbreaks, and unlocks.

  • Not applicable if post-service, the device undergoes unauthorized software modifications, including updates, unauthorized software usage, or attempts to alter installed software by us.

  • Non-transferable and invalid for devices with altered, defaced, or missing serial numbers.

• B. Ownership of Repaired or Replaced Parts and Devices:

  • All replaced parts or devices become our property, and you relinquish rights to them, unless mandated otherwise by law.

• C. Limited Warranty Procedure:

  • For malfunctions within the warranty period, return the device for our evaluation at a store or service center within the system, bearing any shipping costs.

  • Free repairs for verified defective parts or repairs used during services or defective replacement devices, as determined by us.

• D. No-Lemon Policy:

  • For replacement devices, a fourth replacement within the warranty period after three covered repairs warrants a like-for-like replacement, either new or refurbished at our discretion.

  • Subsequent replacements maintain the original one-year warranty period.

Returns

Returns, refunds, or exchanges necessitate the following:

1. Return Merchandise Authorization (RMA) issued by Mobile Ninja (to be included with the returned item).

2. Original purchase invoice.

3. Intact and undamaged original packaging.

4. All original accessories in pristine condition.

Note: Mobile Ninja doesn't sell new devices or offer extended warranties beyond 90 days on any items sold on the site. All sales are final and undertaken at the buyer's risk as outlined in our terms of purchase, service, and warranty. Refunds are exclusively issued at Mobile Ninja's discretion for orders cancelled by Mobile Ninja, using the original payment method.

Payments

Accepted payment methods at our online store include VISA, Mastercard, American Express, Discover, Google Pay, Apple Pay, and PayPal.

Shipping

Mobile Ninja handles the storage, sale, invoicing, and shipping of products available on the online store, operating in Quebec province.

Order processing begins on the next business day or as soon as possible. A confirmation email will be sent upon order placement, but shipping only commences upon order processing completion, payment confirmation, and package readiness for carrier pick-up.

The carrier assumes responsibility for the safety of the goods against theft, loss, or damage from the moment Mobile Ninja hands over the goods till delivery. Ownership transfer to the buyer happens upon delivery to the address provided at purchase. Shipping conditions include:

• Free standard shipping for orders over $100 (before taxes), excluding express shipments.

• Shipping costs for ineligible orders are determined based on package dimensions, weight, and delivery address.

• Mobile Ninja doesn't handle sales or shipping outside Canada.

• Changes in shipping costs and estimated delivery dates might occur due to unforeseen circumstances.

Quality & Safety

Aside from products under manufacturer's warranty, Mobile Ninja guarantees product functionality for 90 days post-purchase, under certain conditions.

Observations:

1. There is an inconsistency regarding the warranty period. In the "Returns" section, it mentions a 90-day warranty, while the "Warranty" section mentions a one-year limited warranty. This needs clarification.

2. The "Shipping" section mentions "Cellzone Group", which seems out of place. This should be reviewed and potentially replaced with "Mobile Ninja" for consistency.

3. The document is largely centered on warranty and return policies, it might benefit from a more comprehensive "How Can We Assist You?" section that addresses other potential customer service aspects or queries.

General Questions

There are multiple issues with my device, do you offer repair bundles?

Absolutely, we do offer repair bundles. Please contact us at 819-588-4652 to discuss the options available for you.

I tried to fix my iPhone on my own and it's partially unassembled. Can I send it to you for completion of the repair?

Yes, we handle such cases frequently. You can purchase the diagnostic service and send your phone to us. We will provide you with a quote on the same day we receive the device before initiating any repair work on your iPhone.

What types of devices do you repair?

We service a broad spectrum of devices, including but not limited to phones, tablets, laptops, and gaming consoles. Please get in touch with our support team at 819-588-4652 or visit our website to explore our repairs section.

Do I have to checkout online before mailing in a phone for repair?

Although checking out online before mailing your phone helps expedite the repair process, it is not mandatory. If you prefer, you can send your iPhone with your contact details and a brief description of the issues you're facing to avoid any repair delays.

Do you offer any type of warranty on your repairs?

Yes, we offer a 1-year warranty on parts and labor. If any issues related to the repair arise within this period, we will resolve them at no extra cost. Please note that the warranty is subject to the conditions outlined in our Repair Terms of Service.

Mail-in Repairs and Shipping

Do you need my SIM Card?

No, we have SIM cards available to test your phone; you don't need to send yours.

Do you need my passcode?

Yes, the passcode is necessary to facilitate the testing of all device functions. If you choose not to provide it, we cannot guarantee the functionality of certain features like camera, wifi, and Bluetooth.

Can you bill my shipping account with FedEx or UPS for return shipping?

Absolutely, just contact our customer service at 819-588-4652 to make the necessary arrangements. Please be informed that we are not liable for packages lost during transit if you provide your own shipping label or account.

I’m hesitant to purchase a part for repair service on the website. Can I opt for other payment methods?

Certainly! Call us at 819-588-4652, and our Customer Service Representatives will guide you through alternative payment options.

Water Damage Service

Does the water damage service cover the replacement of the water damage sensor?

No, the service includes all necessary parts and labor to restore your phone to a fully functional state but excludes water damage sensor replacement.

Is logic board replacement included in the water damage service?

Unfortunately, due to its high cost, logic board replacements are not included in the water damage service. If it is irreparably damaged, we cannot proceed with the repair, and you will be refunded.

I dropped my phone in a liquid other than water, should I avail of the water damage service?

Yes, you should still send your device for the water damage service even if it has been exposed to liquids other than water. While the success rate for repairing saltwater damage is lower, there is still a substantial chance of recovery, and you incur no costs if the repair is unsuccessful.

My phone fell into salt water, is it worth sending it for repair?

You can still send in your phone for repair. To make the necessary arrangements, please contact our customer service at 1-877-320-2237. Note that we are not responsible for packages lost during return shipping if you supply your own label or account.

What steps should I take if my device gets water-damaged?

Firstly, avoid turning the phone on to prevent serious short circuits. Then, promptly send your device to us for water damage service, as quick action significantly increases the likelihood of a successful repair.

My device was water-damaged, and now only one function is not working. Do I still need the full water damage service?

Yes, as water damage can cause a myriad of issues, the complete water damage service is necessary to address all potential underlying problems.

What is the usual turnaround time for water damage repair?

The general time frame is 24 to 72 hours, which may vary depending upon the extent of damage to the logic board and other components.

What if the water-damaged device cannot be repaired?

If repair is not possible, we will refund your payment, deducting only the return shipping cost. If you do not want the device back or wish to avoid return shipping charges, we can recycle the device at our facility.

Is there a warranty on the water damage service?

Yes, we provide a 1-year warranty covering the parts replaced or repaired during the service, safeguarding you against any future issues with those parts.

Glass & LCD Replacement Service

My phone is unresponsive to touch after a fall; will the glass repair solve this?

Yes, the Glass & Digitizer repair service will restore the touch functionality of your phone, as the replacement part, the Digitizer, is responsible for touch sensitivity.

My iPhone’s glass is shattered and chipping off; is glass replacement all I need?

Yes, the glass replacement service, which replaces the entire glass face, will suffice regardless of the extent of the existing damage.

Do you provide a warranty on screen repair services?

Yes, a 1-year warranty is included on all our parts and repair services, which covers only the replaced parts and not any subsequent damage or components that were not replaced.

Apple Parts

Are the parts you use original Apple or OEM?

We source our parts from similar vendors in China to those Apple uses, adhering to strict OEM specifications. While not "from Apple", they match the quality and specifications used by Apple.

Repair Locations

Do you have any physical locations where I can bring my device for repair?

Yes, we have a single location situated in Sherbrooke, Québec, Canada.

Can my phone be repaired while I wait at your location?

Absolutely, most repairs can be done within 30 minutes or less while you wait. However, water damage repairs require a longer time, typically 24 to 48 hours.

Do I need to make an appointment to visit your repair location?

No, appointments are not necessary. You can walk in during our operating hours, and we will be happy to assist you with your repair needs.

CUSTOMER SERVICE

How Can We Assist You?